Privacy Policy
Effective Date: May 5, 2025
Company: Handii
Location: Montreal, Quebec, Canada
At Handii, your privacy is a top priority. This Privacy & Cookie Policy explains how we collect, use, share, and protect your personal information when you visit our website or purchase our products.
1. Information We Collect
a. Personal Information
When you place an order, sign up for our newsletter, or contact us, we collect:
- Full name
- Email address
- Shipping and billing address
- Phone number
- Payment details (processed securely via third-party services)
b. Automatically Collected Information
When you browse our website, we may collect:
- IP address
- Browser and device type
- Pages viewed and time spent on our site
- Referral URLs
- Location data (approximate)
This data is collected using cookies and similar technologies (see Section 6).
2. How We Use Your Information
We use your data to:
- Fulfill and manage your orders
- Communicate with you about your purchase or promotions
- Provide customer support
- Personalize your shopping experience
- Analyze website usage to improve performance
- Ensure website security and prevent fraud
- Comply with legal requirements (including Quebec’s Law 25)
3. Sharing Your Information
We do not sell your personal data. However, we may share it with:
- Payment processors (e.g., Stripe, PayPal)
- Shipping providers (e.g., Canada Post)
- Marketing tools (e.g., Klaviyo, Mailchimp)
- Analytics services (e.g., Google Analytics, Facebook Pixel)
These providers are contractually obligated to protect your information and comply with privacy regulations.
4. Your Rights (Under PIPEDA & Law 25)
As a Quebec resident, you have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Withdraw your consent at any time
- Request deletion of your data (where legally permitted)
- Be informed of how automated decision-making affects you (if applicable)
To exercise any of these rights, contact us at:
📧 [email protected]
5. Data Retention
We retain your data only as long as needed to:
- Fulfill the purposes outlined in this policy
- Meet legal and accounting requirements
- Provide customer service
When no longer needed, your data is securely deleted.
6. Cookies and Similar Technologies
a. What Are Cookies?
Cookies are small text files placed on your device to store information and improve your experience.
b. Types of Cookies We Use
- Essential Cookies: Enable core site functionality (e.g., cart, checkout).
- Performance Cookies: Help us understand how users interact with our site (e.g., Google Analytics).
- Marketing Cookies: Personalize ads and promotions (e.g., Facebook Pixel).
c. Your Cookie Choices
You can:
- Manage cookies through your browser settings
- Block or delete cookies at any time
- Use industry opt-out tools like:
By continuing to use our site, you consent to the use of cookies unless you disable them.
7. Data Security
We take your security seriously by implementing:
- SSL encryption
- Secure payment gateways
- Access control on our internal systems
- Regular security reviews
8. Children’s Privacy
Handii does not knowingly collect personal information from children under 14. If we learn this has occurred, we will delete it promptly.
9. Policy Updates
We may update this policy to reflect changes to laws or our practices. Updates will be posted on this page with the new effective date.
Contact Us
If you have questions about this policy or how we handle your data:
📧 [email protected]
🏢 Handii, Montreal, Quebec, Canada
