{"id":14149,"date":"2022-12-07T07:46:51","date_gmt":"2022-12-07T02:46:51","guid":{"rendered":"https:\/\/shophandii.com\/?page_id=14149"},"modified":"2025-05-21T22:14:53","modified_gmt":"2025-05-21T17:14:53","slug":"retour-remboursement","status":"publish","type":"page","link":"https:\/\/shophandii.com\/fr\/retour-remboursement\/","title":{"rendered":"Politique de retour et de remboursement"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14149\" class=\"elementor elementor-14149\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4da614c e-flex e-con-boxed e-con e-parent\" data-id=\"4da614c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d749e4 elementor-widget elementor-widget-heading\" data-id=\"8d749e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Politique de remboursement et de retour<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d12d19 e-flex e-con-boxed e-con e-parent\" data-id=\"4d12d19\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d3cf642 elementor-widget elementor-widget-text-editor\" data-id=\"d3cf642\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\"><strong>Derni\u00e8re mise \u00e0 jour : 07\/05\/2025<\/strong><\/p><p>Merci d&rsquo;avoir achet\u00e9 chez Handii ! Nous accordons une grande importance \u00e0 votre satisfaction et nous nous effor\u00e7ons de vous fournir des produits de qualit\u00e9. Si vous n&rsquo;\u00eates pas enti\u00e8rement satisfait de votre achat, nous sommes l\u00e0 pour vous aider.    <b>Veuillez lire attentivement votre commande avant de la passer.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f773b75 e-flex e-con-boxed e-con e-parent\" data-id=\"f773b75\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89a9b5e elementor-widget elementor-widget-heading\" data-id=\"89a9b5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Admissibilit\u00e9 des retours\/remboursements<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11fad7e e-flex e-con-boxed e-con e-parent\" data-id=\"11fad7e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-168284d elementor-widget elementor-widget-text-editor\" data-id=\"168284d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Tous les produits peuvent faire l&rsquo;objet d&rsquo;un remboursement, sous r\u00e9serve des conditions \u00e9nonc\u00e9es ci-dessous.<\/li><li><p class=\"p1\">En raison de la nature artisanale et hygi\u00e9nique de nos produits, nous ne sommes pas en mesure d&rsquo;offrir des remboursements ou des \u00e9changes :<\/p><ul><li class=\"p1\">Changement d&rsquo;avis<\/li><li class=\"p1\">Mauvaise taille ou style command\u00e9<\/li><li class=\"p1\">Articles en vente<\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c6847e8 e-flex e-con-boxed e-con e-parent\" data-id=\"c6847e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b6b0c41 elementor-widget elementor-widget-heading\" data-id=\"b6b0c41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Ongles Perdus <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3932449 elementor-widget elementor-widget-text-editor\" data-id=\"3932449\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li class=\"p1\">Tous les sets sont vendus en tant que sets complets uniquement. Nous n&rsquo;offrons pas de remplacement de clous individuels. Si un clou est manquant, vous pouvez commander \u00e0 nouveau le set complet s&rsquo;il est encore disponible.  <\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f314bf2 e-flex e-con-boxed e-con e-parent\" data-id=\"f314bf2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5a2686 elementor-widget elementor-widget-heading\" data-id=\"b5a2686\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Cadre temporel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-55fc923 e-flex e-con-boxed e-con e-parent\" data-id=\"55fc923\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d71144f elementor-widget elementor-widget-text-editor\" data-id=\"d71144f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li data-pm-slice=\"1 1 [\"list\",{\"spread\":false,\"start\":508,\"end\":589},\"regular_list_item\",{\"start\":508,\"end\":589}]\">Les clients disposent de 30 jours \u00e0 compter de la date d&rsquo;achat pour demander un retour ou un remboursement.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-226ac0f e-flex e-con-boxed e-con e-parent\" data-id=\"226ac0f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ef015a8 elementor-widget elementor-widget-heading\" data-id=\"ef015a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Conditions de retour : Commandes endommag\u00e9es ou incorrectes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a80e8cc elementor-widget elementor-widget-text-editor\" data-id=\"a80e8cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li class=\"p1\">Si votre commande arrive endommag\u00e9e ou incorrecte, veuillez nous contacter dans les <b>48 heures<\/b> suivant la livraison \u00e0 l&rsquo;adresse shophandii@gmail.com.<\/li><li class=\"p1\">Pour b\u00e9n\u00e9ficier d&rsquo;un remplacement ou d&rsquo;un remboursement :  <ul><li>Les clous eux-m\u00eames doivent \u00eatre endommag\u00e9s ou incorrects<\/li><li class=\"p1\">L&rsquo;article doit \u00eatre inutilis\u00e9, dans son emballage d&rsquo;origine, et inclure tous les \u00e9l\u00e9ments du kit d&rsquo;outils.<\/li><li class=\"p1\">Les dommages esth\u00e9tiques \u00e0 l&rsquo;<b>emballage ext\u00e9rieur ou \u00e0 l&rsquo;\u00e9tui<\/b> (tels que des bosses ou des rayures) <b>ne donnent pas droit \u00e0<\/b> un remboursement ou \u00e0 un remplacement si les ongles sont en parfait \u00e9tat.<\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c1e70a0 e-flex e-con-boxed e-con e-parent\" data-id=\"c1e70a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7d61cd elementor-widget elementor-widget-heading\" data-id=\"d7d61cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Processus de retour<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0868343 elementor-widget elementor-widget-text-editor\" data-id=\"0868343\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Veuillez nous contacter \u00e0 l&rsquo;adresse suivante <a><strong>shophandii@gmail.com<\/strong><\/a> avant de renvoyer votre article pour recevoir des instructions et de l&rsquo;aide.<\/li><li>Veillez \u00e0 inclure des photos du produit lorsque vous soumettez une demande de remboursement.<\/li><li>Une preuve d&rsquo;achat est n\u00e9cessaire pour compl\u00e9ter le processus de retour.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-642aebc e-flex e-con-boxed e-con e-parent\" data-id=\"642aebc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f41ab0 elementor-widget elementor-widget-heading\" data-id=\"6f41ab0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Frais d'exp\u00e9dition<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9eb3c12 elementor-widget elementor-widget-text-editor\" data-id=\"9eb3c12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Les frais de retour sont \u00e0 la charge du client.<\/li><li>Les frais d&rsquo;exp\u00e9dition peuvent \u00eatre rembours\u00e9s en fonction de l&rsquo;\u00e9tat du produit.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cbfe0d4 e-flex e-con-boxed e-con e-parent\" data-id=\"cbfe0d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41ed16f elementor-widget elementor-widget-heading\" data-id=\"41ed16f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. M\u00e9thode de remboursement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e19de8d elementor-widget elementor-widget-text-editor\" data-id=\"e19de8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Les remboursements seront effectu\u00e9s par le biais de la m\u00e9thode de paiement originale.<\/li><li class=\"p1\">Vous devez nous contacter et obtenir notre accord <b>avant de renvoyer quoi que ce soit<\/b>. Les remboursements sont effectu\u00e9s dans les <b>14 jours<\/b> suivant la r\u00e9ception et l&rsquo;inspection de l&rsquo;article retourn\u00e9. <\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-893c786 e-flex e-con-boxed e-con e-parent\" data-id=\"893c786\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d750120 elementor-widget elementor-widget-heading\" data-id=\"d750120\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8. Les \u00e9changes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e16520 elementor-widget elementor-widget-text-editor\" data-id=\"5e16520\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Des \u00e9changes sont possibles si le client le souhaite.<\/li><li>Veuillez suivre la m\u00eame proc\u00e9dure de retour pour les \u00e9changes.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6db2205 e-flex e-con-boxed e-con e-parent\" data-id=\"6db2205\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be1a6c6 elementor-widget elementor-widget-heading\" data-id=\"be1a6c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">9. Articles non retournables<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa95d25 elementor-widget elementor-widget-text-editor\" data-id=\"fa95d25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li data-pm-slice=\"1 1 [\"list\",{\"spread\":false,\"start\":1564,\"end\":1632},\"regular_list_item\",{\"start\":1564,\"end\":1632}]\">Tous les articles peuvent \u00eatre retourn\u00e9s s&rsquo;ils remplissent les conditions \u00e9nonc\u00e9es ci-dessus.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8786fd2 e-flex e-con-boxed e-con e-parent\" data-id=\"8786fd2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f105dd3 elementor-widget elementor-widget-heading\" data-id=\"f105dd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">10. Respect de la l\u00e9gislation qu\u00e9b\u00e9coise en mati\u00e8re de consommation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0824b8 elementor-widget elementor-widget-text-editor\" data-id=\"b0824b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li data-pm-slice=\"1 1 [\"list\",{\"spread\":false,\"start\":1676,\"end\":1758},\"regular_list_item\",{\"start\":1676,\"end\":1758}]\">Cette politique est conforme aux r\u00e8gles de protection des consommateurs du Qu\u00e9bec, Canada.<\/li>\n<li data-pm-slice=\"1 1 []\">Pour toute assistance ou demande de renseignements compl\u00e9mentaires, n&rsquo;h\u00e9sitez pas \u00e0 nous contacter \u00e0 l&rsquo;adresse suivante <a><strong>shophandii@gmail.com<\/strong><\/a>.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politique de remboursement et de retour Derni\u00e8re mise \u00e0 jour : 07\/05\/2025 Merci d&rsquo;avoir achet\u00e9 chez Handii ! Nous accordons une grande importance \u00e0 votre satisfaction et nous nous effor\u00e7ons de vous fournir des produits de qualit\u00e9. Si vous n&rsquo;\u00eates pas enti\u00e8rement satisfait de votre achat, nous sommes l\u00e0 pour vous aider. Veuillez lire attentivement [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14149","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shophandii.com\/fr\/wp-json\/wp\/v2\/pages\/14149","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shophandii.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shophandii.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shophandii.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shophandii.com\/fr\/wp-json\/wp\/v2\/comments?post=14149"}],"version-history":[{"count":10,"href":"https:\/\/shophandii.com\/fr\/wp-json\/wp\/v2\/pages\/14149\/revisions"}],"predecessor-version":[{"id":16665,"href":"https:\/\/shophandii.com\/fr\/wp-json\/wp\/v2\/pages\/14149\/revisions\/16665"}],"wp:attachment":[{"href":"https:\/\/shophandii.com\/fr\/wp-json\/wp\/v2\/media?parent=14149"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}