{"id":14149,"date":"2022-12-07T07:46:51","date_gmt":"2022-12-07T02:46:51","guid":{"rendered":"https:\/\/shophandii.com\/?page_id=14149"},"modified":"2025-05-21T22:14:53","modified_gmt":"2025-05-21T17:14:53","slug":"retour-remboursement","status":"publish","type":"page","link":"https:\/\/shophandii.com\/fr\/retour-remboursement\/","title":{"rendered":"Politique de retour et de remboursement"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14149\" class=\"elementor elementor-14149\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4da614c e-flex e-con-boxed e-con e-parent\" data-id=\"4da614c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d749e4 elementor-widget elementor-widget-heading\" data-id=\"8d749e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Politique de remboursement et de retour<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d12d19 e-flex e-con-boxed e-con e-parent\" data-id=\"4d12d19\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d3cf642 elementor-widget elementor-widget-text-editor\" data-id=\"d3cf642\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\"><strong>Derni\u00e8re mise \u00e0 jour : 07\/05\/2025<\/strong><\/p><p>Merci d\u2019avoir achet\u00e9 chez Handii ! Nous accordons une grande importance \u00e0 votre satisfaction et nous nous effor\u00e7ons de vous fournir des produits de qualit\u00e9. Si vous n\u2019\u00eates pas enti\u00e8rement satisfait de votre achat, nous sommes l\u00e0 pour vous aider.    <b>Veuillez lire attentivement votre commande avant de la passer.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f773b75 e-flex e-con-boxed e-con e-parent\" data-id=\"f773b75\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89a9b5e elementor-widget elementor-widget-heading\" data-id=\"89a9b5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Admissibilit\u00e9 des retours\/remboursements<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11fad7e e-flex e-con-boxed e-con e-parent\" data-id=\"11fad7e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-168284d elementor-widget elementor-widget-text-editor\" data-id=\"168284d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Tous les produits peuvent faire l\u2019objet d\u2019un remboursement, sous r\u00e9serve des conditions \u00e9nonc\u00e9es ci-dessous.<\/li><li><p class=\"p1\">En raison de la nature artisanale et hygi\u00e9nique de nos produits, nous ne sommes pas en mesure d\u2019offrir des remboursements ou des \u00e9changes :<\/p><ul><li class=\"p1\">Changement d\u2019avis<\/li><li class=\"p1\">Mauvaise taille ou style command\u00e9<\/li><li class=\"p1\">Articles en vente<\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c6847e8 e-flex e-con-boxed e-con e-parent\" data-id=\"c6847e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b6b0c41 elementor-widget elementor-widget-heading\" data-id=\"b6b0c41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Ongles Perdus <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3932449 elementor-widget elementor-widget-text-editor\" data-id=\"3932449\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li class=\"p1\">Tous les sets sont vendus en tant que sets complets uniquement. Nous n\u2019offrons pas de remplacement de clous individuels. Si un clou est manquant, vous pouvez commander \u00e0 nouveau le set complet s\u2019il est encore disponible.  <\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f314bf2 e-flex e-con-boxed e-con e-parent\" data-id=\"f314bf2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5a2686 elementor-widget elementor-widget-heading\" data-id=\"b5a2686\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Cadre temporel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-55fc923 e-flex e-con-boxed e-con e-parent\" data-id=\"55fc923\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d71144f elementor-widget elementor-widget-text-editor\" data-id=\"d71144f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li data-pm-slice=\"1 1 [\"list\",{\"spread\":false,\"start\":508,\"end\":589},\"regular_list_item\",{\"start\":508,\"end\":589}]\">Les clients disposent de 30 jours \u00e0 compter de la date d\u2019achat pour demander un retour ou un remboursement.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-226ac0f e-flex e-con-boxed e-con e-parent\" data-id=\"226ac0f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ef015a8 elementor-widget elementor-widget-heading\" data-id=\"ef015a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Conditions de retour : Commandes endommag\u00e9es ou incorrectes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a80e8cc elementor-widget elementor-widget-text-editor\" data-id=\"a80e8cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li class=\"p1\">Si votre commande arrive endommag\u00e9e ou incorrecte, veuillez nous contacter dans les <b>48 heures<\/b> suivant la livraison \u00e0 l\u2019adresse shophandii@gmail.com.<\/li><li class=\"p1\">Pour b\u00e9n\u00e9ficier d\u2019un remplacement ou d\u2019un remboursement :  <ul><li>Les clous eux-m\u00eames doivent \u00eatre endommag\u00e9s ou incorrects<\/li><li class=\"p1\">L\u2019article doit \u00eatre inutilis\u00e9, dans son emballage d\u2019origine, et inclure tous les \u00e9l\u00e9ments du kit d\u2019outils.<\/li><li class=\"p1\">Les dommages esth\u00e9tiques \u00e0 l\u2019<b>emballage ext\u00e9rieur ou \u00e0 l\u2019\u00e9tui<\/b> (tels que des bosses ou des rayures) <b>ne donnent pas droit \u00e0<\/b> un remboursement ou \u00e0 un remplacement si les ongles sont en parfait \u00e9tat.<\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c1e70a0 e-flex e-con-boxed e-con e-parent\" data-id=\"c1e70a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7d61cd elementor-widget elementor-widget-heading\" data-id=\"d7d61cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Processus de retour<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0868343 elementor-widget elementor-widget-text-editor\" data-id=\"0868343\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Veuillez nous contacter \u00e0 l\u2019adresse suivante <a><strong>shophandii@gmail.com<\/strong><\/a> avant de renvoyer votre article pour recevoir des instructions et de l\u2019aide.<\/li><li>Veillez \u00e0 inclure des photos du produit lorsque vous soumettez une demande de remboursement.<\/li><li>Une preuve d\u2019achat est n\u00e9cessaire pour compl\u00e9ter le processus de retour.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-642aebc e-flex e-con-boxed e-con e-parent\" data-id=\"642aebc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f41ab0 elementor-widget elementor-widget-heading\" data-id=\"6f41ab0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Frais d'exp\u00e9dition<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9eb3c12 elementor-widget elementor-widget-text-editor\" data-id=\"9eb3c12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Les frais de retour sont \u00e0 la charge du client.<\/li><li>Les frais d\u2019exp\u00e9dition peuvent \u00eatre rembours\u00e9s en fonction de l\u2019\u00e9tat du produit.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cbfe0d4 e-flex e-con-boxed e-con e-parent\" data-id=\"cbfe0d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41ed16f elementor-widget elementor-widget-heading\" data-id=\"41ed16f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. M\u00e9thode de remboursement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e19de8d elementor-widget elementor-widget-text-editor\" data-id=\"e19de8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Les remboursements seront effectu\u00e9s par le biais de la m\u00e9thode de paiement originale.<\/li><li class=\"p1\">Vous devez nous contacter et obtenir notre accord <b>avant de renvoyer quoi que ce soit<\/b>. Les remboursements sont effectu\u00e9s dans les <b>14 jours<\/b> suivant la r\u00e9ception et l\u2019inspection de l\u2019article retourn\u00e9. <\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-893c786 e-flex e-con-boxed e-con e-parent\" data-id=\"893c786\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d750120 elementor-widget elementor-widget-heading\" data-id=\"d750120\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8. Les \u00e9changes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e16520 elementor-widget elementor-widget-text-editor\" data-id=\"5e16520\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Des \u00e9changes sont possibles si le client le souhaite.<\/li><li>Veuillez suivre la m\u00eame proc\u00e9dure de retour pour les \u00e9changes.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6db2205 e-flex e-con-boxed e-con e-parent\" data-id=\"6db2205\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be1a6c6 elementor-widget elementor-widget-heading\" data-id=\"be1a6c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">9. Articles non retournables<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa95d25 elementor-widget elementor-widget-text-editor\" data-id=\"fa95d25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li data-pm-slice=\"1 1 [\"list\",{\"spread\":false,\"start\":1564,\"end\":1632},\"regular_list_item\",{\"start\":1564,\"end\":1632}]\">Tous les articles peuvent \u00eatre retourn\u00e9s s\u2019ils remplissent les conditions \u00e9nonc\u00e9es ci-dessus.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8786fd2 e-flex e-con-boxed e-con e-parent\" data-id=\"8786fd2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f105dd3 elementor-widget elementor-widget-heading\" data-id=\"f105dd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">10. Respect de la l\u00e9gislation qu\u00e9b\u00e9coise en mati\u00e8re de consommation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0824b8 elementor-widget elementor-widget-text-editor\" data-id=\"b0824b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li data-pm-slice=\"1 1 [\"list\",{\"spread\":false,\"start\":1676,\"end\":1758},\"regular_list_item\",{\"start\":1676,\"end\":1758}]\">Cette politique est conforme aux r\u00e8gles de protection des consommateurs du Qu\u00e9bec, Canada.<\/li>\n<li data-pm-slice=\"1 1 []\">Pour toute assistance ou demande de renseignements compl\u00e9mentaires, n\u2019h\u00e9sitez pas \u00e0 nous contacter \u00e0 l\u2019adresse suivante <a><strong>shophandii@gmail.com<\/strong><\/a>.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politique de remboursement et de retour Derni\u00e8re mise \u00e0 jour : 07\/05\/2025 Merci d\u2019avoir achet\u00e9 chez Handii ! Nous accordons une grande importance \u00e0 votre satisfaction et nous nous effor\u00e7ons de vous fournir des produits de qualit\u00e9. Si vous n\u2019\u00eates pas enti\u00e8rement satisfait de votre achat, nous sommes l\u00e0 pour vous aider. Veuillez lire attentivement [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14149","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shophandii.com\/fr\/wp-json\/wp\/v2\/pages\/14149","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shophandii.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shophandii.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shophandii.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shophandii.com\/fr\/wp-json\/wp\/v2\/comments?post=14149"}],"version-history":[{"count":10,"href":"https:\/\/shophandii.com\/fr\/wp-json\/wp\/v2\/pages\/14149\/revisions"}],"predecessor-version":[{"id":16665,"href":"https:\/\/shophandii.com\/fr\/wp-json\/wp\/v2\/pages\/14149\/revisions\/16665"}],"wp:attachment":[{"href":"https:\/\/shophandii.com\/fr\/wp-json\/wp\/v2\/media?parent=14149"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}